Refund policy
Refund & Return Policy
Standard Coverage (Included Free)
At EarlyDrill, we stand behind the quality of our products.
If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery and we'll provide a replacement or full refund at no additional cost.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the damaged, defective, or incorrect item
30-Day Satisfaction Guarantee (Optional Purchase)
Customers who purchase our 30-Day Satisfaction Guarantee may return their item within 30 days of delivery for any reason — even if they simply changed their mind.
Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
Benefits include:
- Returns accepted for any reason, no questions asked
- Full refund upon approval
- Extended purchase protection
Return Eligibility
To be eligible for a return under the EarlyDrill Protection Plan:
- The return request must be submitted within 30 days of delivery
- The item must be returned in its original condition
- Proof of purchase (order confirmation) is required
Items damaged through misuse, abuse, or excessive wear are not eligible for a refund.
Return Shipping
- For returns under the EarlyDrill Protection Plan, return shipping costs are the responsibility of the customer
- We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit
- If your item arrived damaged, defective, or incorrect, EarlyDrill will cover all return or replacement costs
Refunds
Once your return has been received and inspected:
- You will be notified by email of the approval or rejection of your refund
- If approved, your refund will be issued to your original payment method within several business days
Processing times may vary depending on your bank or payment provider.
Exchanges
Want a different item? Contact us and we'll guide you through the exchange process.
Late or Missing Refunds
If you haven't received your refund yet:
- Check your bank account
- Contact your credit card company or payment provider
- Reach out to your bank, as processing times can vary
If you've completed all of the above and still haven't received your refund, contact us directly.
Contact Us
For any questions about returns, refunds, exchanges, or product issues: